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CANCELLATION POLICY


At Evolve Back Resorts, we understand that your plans can change unexpectedly & have designed our cancellation policy with your interests in mind.

You can cancel your booking up to 24 hours before check-in & we will issue you a credit voucher for the full amount paid, allowing you to plan your next stay with us at your convenience.
 

CREDIT VOUCHER TERMS
 

  • Cancellations made 14 days or more prior to check-in - You’ll receive a credit voucher for the full amount paid, with unlimited validity & you can redeem it for stays anytime in the future.
  • Cancellations received within 1 to 14 days of check-in - You’ll receive a credit voucher for the full amount paid, with certain blackout dates during which the voucher cannot be redeemed. Please contact us for more information about our blackout dates.
  • Cancellations received within 24 hours of check-in - Cancellation charges equal to 100% of the full booking amount will be applicable.
  • Credit vouchers are issued for the full amount paid.  They come with unlimited validity, will never expire, and are fully transferable to friends or family.
  • These vouchers will be subject to the rates and offers available at the time of redemption - the original booking offer may not always apply.
  • All cancellations are processed via credit vouchers only — please note, we do not offer monetary refunds.
 

CHECK-IN DOCUMENTATION
 

  • Indian Nationals: As per government regulations, all Indian nationals, including infants, must present an original proof of identity at the time of check-in. Accepted documents are - driving license, voter ID, aadhaar card, or passport.
  • Foreign Nationals: All foreign nationals, including infants, must present their original passport along with a valid visa at the time of check-in.

CREDIT VOUCHER TERMS

 
  • Cancellations received 14 days prior to check-in - You’ll receive a credit voucher for the full amount paid, with unlimited validity & you can redeem it for stays anytime in the future.
  • Cancellations received within 1 to 14 days of check-in - You’ll receive a credit voucher for the full amount paid, with certain blackout dates during which the voucher cannot be redeemed. Please contact us for more information about our blackout dates.
  • Cancellations received within 24 hours of check-in - Cancellation charges equal to 100% of the full booking amount will be applicable.
  • Please note that Credit vouchers will be issued for the full amount paid. These vouchers will be subject to the rates and offers available at the time of redemption, and the original booking offer may not apply.
 


CHECK-IN DOCUMENTATION

 
  • INDIAN NATIONALS: As per Govt. regulations, Indian nationals are required to provide a proof of identity in original for the Primary Guest in each room such as PAN card/ Driving License/ Voter’s ID/Aadhar Card/ Passport at the time of check–in.
  • NON-INDIAN NATIONALS: All foreign nationals are required to produce their original Passports along with a copy of their Visa, and those working in India, their Residential Permits as well, at the time of check-in.

CREDIT VOUCHER TERMS

 
  • Cancellations received 14 days prior to check-in - You’ll receive a credit voucher for the full amount paid, with unlimited validity & you can redeem it for stays anytime in the future.
  • Cancellations received within 1 to 14 days of check-in - You’ll receive a credit voucher for the full amount paid, with certain blackout dates during which the voucher cannot be redeemed. Please contact us for more information about our blackout dates.
  • Cancellations received within 24 hours of check-in - Cancellation charges equal to 100% of the full booking amount will be applicable.
 
Please note that Credit vouchers will be issued for the full amount paid. These vouchers will be subject to the rates and offers available at the time of redemption,
and the original booking offer may not apply.
 


CHECK-IN DOCUMENTATION

 
  • INDIAN NATIONALS: As per Govt. regulations, Indian nationals are required to provide a proof of identity in original for the Primary Guest in each room such as PAN card/ Driving License/ Voter’s ID/Aadhar Card/ Passport at the time of check–in.
  • NON-INDIAN NATIONALS: All foreign nationals are required to produce their original Passports along with a copy of their Visa, and those working in India, their Residential Permits as well, at the time of check-in.

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